Terms and Conditions
The Photo Shoot booking fee is non refundable, and does not cover the cost of photographs. The booking fee covers the cost of the photo shoot only.
Land based photographers charge a sitting fee to cover the cost of their studio, time and equipment. We charge a booking fee to cover the cost of our time, equipment, travel to different venues, swimming pool hire, and swimming teacher or associated swim school costs. These costs have to be covered even if you do not attend on the day, so the booking fee is non-refundable.
You are under no obligation to buy any of your pictures after the photo shoot. If you do choose to purchase any, buying the digital file means you can make as many copies of the pictures are you like, at no extra cost. You can have mugs, Canvas prints, etc, printed without paying Starfish a penny more. You are free to choose any printer you like!
Buying the digital files does not give you Copyright of the images. Copyright remains with Starfish Underwater Photography. Digital Files are sold with the following licence.
You are permitted to make as many copies of the photo as you like for personal and family use, but Copyright remains with Starfish Underwater Photography. You may use the photos online, on personal websites or personal social media pages, but must credit Starfish Underwater Photography with the images. The photographs should not be published or used commercially, or in any other way without permission from Starfish Underwater Photography.
If you purchase prints or photo products, you are not permitted to make any copies of these or use the images online. Should you require extra prints you will need to purchase them from the Starfish website.
Advertising and Commercial Photography is available but different pricing and licences will apply.
We cannot guarantee excellent results for every participant since it depends on how your child is on the day. This is why we charge for the photographs separately. We do try very hard to get you a great shot though, and succeed most times.
If you fail to attend on the day for whatever reason, the booking fee is still non-refundable.
No other filming or photography equipment is allowed on poolside, please ensure any family members or friends attending with you are made aware of this condition. This is for child protection reasons.
Avoid feeding your child within an hour before your photo shoot, or 30 minutes if breast-feeding.
If your child is very clingy and won't let go of you in the water and won't go to anyone else, we may not be able to get a good photo of them and would not recommend attending.
At least one parent must be in the water with the child. This includes older children who can swim as we may ask you to assist with positioning. All participants must shower before entering the pool and should refrain from using hair gel, or body lotion etc as these products can ruin the clarity of the water and leave it cloudy.
Prices, dates, and products are subject to change. Please refer back to the website for the latest information. If a shoot you have already booked changes, or has to be cancelled, we will contact you and you will be offered a refund or a place on the new photo shoot.
Your child should wear a swim nappy with a Happy Nappy (or similar) over the top. This is because a nappy leak can lead to a pool closure, and the end of the photo shoot. Sometimes the Happy Nappy makes the child very buoyant so you may be asked to remove it for a few photos.
Please do not attend the photo shoot with your baby in a baby wetsuit, as these make the children too buoyant, and they float back to the surface too quickly.
If your child has had diarrhoea in the 48 hours before your photo shoot, you will not be able to attend. These are standard pool rules and ensure the safety of all bathers.
Please be on time for the photo shoot. We hire the pools at set times, and the numbers we can take are limited, so we may not be able to accommodate you if you miss your time slot. If you arrive part way through your time slot, you will have missed the warm up and will get less submersions and less photos to choose from, so please be on time. Your allocated time slot is when the photo shoot will start so please arrive early enough to allow changing time.
Please do not enter the pool until you are invited to do so. This includes other pools if the venue has them. We ask that you wait until your allotted time slot to ensure the best results from the photo session.
Sometimes things can go wrong and it will be out of our control. If a pool is closed unexpectedly or some other uncontrollable event occurs, which prevents the photo shoot from going ahead, you will be offered a full refund or a place on the next photo shoot. An alternative photo shoot date will be arranged as quickly as possible, in place of the cancelled underwater photo shoot. Don't worry, this is very rare.
Your child must be comfortable with underwater submersions, and we expect them to be able to perform at least 3 underwater submersions in a 30 minute period. If you are unsure if they are ready, please contact us for advice before booking.
We reserve the right to cut a photo shoot short if your baby or child is distressed or ill. You will not be entitled to a refund. Your baby's safety and well being is our first priority.
Older children are welcome to come to a photo shoot, but they should practice before attending. Practice opening their eyes underwater, and smiling! Also look at your child's expression underwater. They should practice expressions you want to see in the resulting images. If your child is not comfortable underwater, we cannot take good pictures of them underwater, so would not recommend that they attend the photo shoot.
Group and family photos are very popular but please practice before the photo shoot. Practice exhaling before going under the water, smiling underwater and opening your eyes without goggles. . We can arrange you in the best position but we have no control of your expressions and whether you can keep your eyes open under the water.
Your photos will be online for at least one month after your photo shoot for you to make any purchases. After this time you may still be able to purchase your pictures, but we cannot store your images indefinitely so cannot guarantee how long they will be saved for.
A postage and packaging charge of £4.95 is applied to digital file orders on USB stick. This is below the cost price of the USB stick and Royal Mail Recorded Delivery. Dropbox and We Transfer is available if you do not want to pay the postage costs. We use this as a flat postage rate on all items.
The number of photos of each child will vary depending on how your child was on the day. Typically you can expect between 8-15 pictures, but it can be more if your child performed very well on the day.
When you view and buy your pictures, they will have been sharpened and colour corrected in Photoshop. They may also be cropped. Digital files may vary in size due to different crops of the original picture. All digital files supplied with be large enough to print up to at least A2 in size. Digital files are supplied as high quality JPEG's. We do not sell Raw files. Should the swimming teacher appear in your pictures, she will be removed when you purchase the image. Other Photoshop work is also possible, but may incur an extra charge. We supply your best photographs in your gallery, it is not possible to include every frame taken.
Products and prices are subject to change. The prices will not change once you have booked your photo shoot but may change between photo shoots.
All participants take part in the photo shoots at their own risk.
It is expected that you will notify us of any health conditions that could be an issue during the photo shoot.
We cannot be held responsible for failures of the associated swim school or hosting swimming pool.
Starfish Underwater Photography shall not be responsible for the loss or damage, of or to, any property or to any person arising from the booking of, or participation in the activities.